Shipping & returns

Orders over $299 ship free; a flat $15 applies below that. Every order is tracked and insured.

Pieces are prepared for shipment shortly after payment clears, then travel to you — total time is preparation plus transit, and transit varies by destination. We'll send tracking the moment it exists rather than a delivery date we can't stand behind.

Complimentary returns within 15 days of delivery, in original, unworn condition with the original packaging. Email concierge@rosy.example with your order number to start one.

Customers in the EU/EEA separately have a statutory 14-day right of withdrawal under EU consumer law, regardless of store policy — this 15-day window already covers and exceeds that minimum.

Who covers return shipping, and whether exchanges/store credit are offered as alternatives to a refund, still needs a decision — that's not filled in here yet.

Once a return is received and inspected, refunds go back to the original payment method via Stripe. Banks and card issuers typically take a few extra business days to show it on your statement after we process it.

If something arrives damaged or wrong, email us with your order number and a photo within 48 hours of delivery and we'll sort out a replacement or refund — this isn't counted against the 15-day return window.